Frequently Asked Questions
Everything you need to know about Lockhart's Authentic Grooming.
How long does it take for my order to ship?
Orders are typically processed within 2-4 business days. Once shipped, domestic delivery usually takes 3-5 business days, while international shipping times vary by destination.
What is the difference between your heavy hold and medium hold pomades?
Our heavy hold pomades provide maximum control for thick or stubborn hair, while medium hold options offer more flexibility and a natural look for styles that require movement.
Do you offer international shipping?
Yes, we ship our authentic grooming products worldwide. Please note that international orders may be subject to customs fees or import taxes depending on your country's regulations.
What is your return policy?
Due to the nature of our personal care products, we cannot accept returns on opened items. If you receive a damaged or incorrect product, please contact us within 14 days for a replacement.
Are Lockhart's products tested on animals?
No, we are committed to being cruelty-free. All of our grooming products are tested on humans (ourselves and professional barbers) to ensure the highest quality results.
How can I track my package?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to follow its progress.